• IT Assistant - Cartersville (Part-Time 27 hours)

    Posted: 05/04/2021

    Job Summary

    This position will provide assistance to Information Technology Services (ITS) in the form of front-line support; assisting with help desk functions such as phone calls, emails, and walk-in clients. The position will also assist with administrative responsibilities, inventory, and lab maintenance on the Cartersville site and possibly on the Marietta Site.

    Responsibilities

    • Provides primary tier-one technical support for telephone, walk-in, email, and queued voicemail requests for faculty, staff, and students.
    • Assists GHC employees and students with account issues such as lost/expired passwords, wireless connectivity, multifactor authentication setup and issues, and investigates and resolves remote connection issues.
    • Creates, resolves, and monitors support tickets for the IT ticketing system and escalates unresolved requests to appropriate IT subgroups.
    • Assists in maintaining equipment inventory records including creating new records, and updating records as equipment is issued and returned and assists in the surplus process for antiquated IT equipment.
    • Assists new GHC employees with the completion of IT portion of on-boarding.
    • Creates repair orders and maintain records for replacement equipment for vendor hardware.
    • Provides general clerical support for the Information Technology Division and coverage of the main IT phone line.
    • Trains student workers on frontline support duties and procedures.
    • Installs and updates software to GHC student-use computers and employee computers and coordinates with other IT personnel in order to diagnose and resolve system problems.
    • Assists with projects within the Information Technology Services Division
    • Assists in maintaining computer enhanced classrooms and public use computers
    • Related duties as needed

    Required Qualifications

    • Associate's degree in a course of study related to the occupational field with 0-1 years of related experience.
    • An equivalent combination of experience and education is acceptable.

    Proposed Salary

    $15 per hour

    Required Documents to Attach

    • Resume
    • Cover Letter
    • Unofficial transcripts if applicable

    Knowledge, Skills, & Abilities

    • Knowledge of information technology systems and internal controls
    • Knowledge of information technology best practices
    • Knowledge of modern office practices and procedures
    • Knowledge of computers and job-related software programs
    • Skill in the provision of customer services
    • Skill in oral and written communication
    • Skill in the analysis of problems and the development and implementation of solutions
    • Ability to work independently or as part of a group