• Guest Services (Full-Time)

    WinShape Foundation
    Job Description

    Scope of Position:  This position will look after the needs of each guest upon arrival, throughout their stay, and during the checkout process.  The Guest Services Team Member 1 should display a knowledgeable and professional manner to provide the best retreat experience possible for each guest.   

     

    Reports to: Assistant Coordinator, Guest Services

    Responsibilities

    • Perform activities required for providing services to the guests of the retreat, including but not limited to greeting guests in the parking lot, assisting with baggage, guest check in/checkouts, room key distribution, guest information in Maestro, retail cash register, reports/programming, and restocking guest literature.
    • Lead Guest Services department when the guest count is less than 40 guests.
    • Participate in an ongoing training program to demonstrate proficiency with the Maestro Property Management System (PMS) that will ensure consistent front desk service.
    • Review daily room occupancy and rate totals, cross checks batch registration with system check-ins and submitting daily deposits.
    • Record revenue totals for cash, checks, and credit card transactions and closing the POS daily.
    • Generate automated accounting reports and processing for the night audit.
    • Enter and cross check the dining reservations for accuracy
    • Monitor and clean as needed the Grand Chalet to meet standards
    • Clean, monitor, and stock the drink station
    • Stock Linens and Supplies at Front Desk and in retail for the following day
    • Provide other services as defined by Guest Services Leadership

    Qualifications

    • High School diploma or equivalent
    • 1 to 3 years’ experience in customer service, hospitality or a related field
    • Experience in dealing with guests in a non-intrusive, supportive, and grace-based manner.
    • Excellent interpersonal and communication skills
    • Valid Driver’s License required.
    • Committed to being present at appropriate times to work - 40/45 hours weekly, all shifts all days
    • Proficiency in Microsoft Office Products and/or knowledge of a property management system (Maestro)
    • Ability to lift and/or carry objects weighing up to 25 lbs.
    • Exhibit the following competencies: dependability, team player, job knowledge, initiative, problem solving
    • Commitment to WinShape Foundation purpose and Core Values

    FLSA Status:  Regular Full-Time, Non-Exempt

    Contact Information