• Host, Guest Experience

    Posted: 09/27/2021

    Scope of Position: Hosts welcome guests upon arrival to meetings and provide services such as freshly brewed coffee, snack breaks, bonfires, meals, shuttles and campus tours. This position is on the front line with our guests and is a key element in ensuring that we provide operational excellence, 2nd mile service and emotional connections. The hosting role is pivotal in creating an environment for transformation. There may be opportunity to travel (both in and out of state) throughout the year providing hosting for offsite programs.

    Reports to: Team Leader, Hosting

    Responsibilities:

    • Prepares for guests by knowing their purpose for coming to WinShape and the logistics of their stay
    • Anticipates and meets guest needs to create a remarkable experience from start to finish
    • Welcomes and engages guests with each arrival to meeting times
    • Serves as a resource for guests and meet unforeseen needs that arise during their stay
    • Hosts internal and external meetings, team building and leadership programs, snack breaks, and meals
    • Creates the environment by assembling tabletop centerpieces, group gifts, and welcome signs to prepare for guests

    Qualifications:

    • High school diploma or equivalent work experience 
    • Completed a minimum of two years of college coursework (preferred) 
    • 0-2 years of hospitality work related experience 
    • Must have a valid driver’s license and acceptable driving record 
    • Demonstrated ability to establish rapport, relate well, handle conflicts, and resolve issues with a variety of personalities 
    • Demonstrated ability to be a self-starter and work independently and/or with a team, makes quick decisions with confidence, can problem solve with a positive attitude 
    • Approximately 10-30 hours a week, depends on occupancy and travel dates 
    • Availability to work daytime and evening hours on weekdays and weekends 
    • Commitment to the WinShape Foundation core values: People, Results, Excellence, Safety, and Stewardship  

    FLSA Status: Regular Part-Time, Non-Exempt

    Please visit https://winshape.org/careers/ to apply

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