• Director of Operations

    Harbin Clinic LLC
    Job Description
    We are 1,300 professionals, each one All In to care completely for the people of Northwest Georgia. We offer competitive pay and benefits, a mostly Monday to Friday schedule, and a generous uniform allowance, along with the unique opportunity to learn and grow across more than 40 different medical specialties and services. Harbin Clinic seeks talented, invested individuals to become part of our healthcare team. Join us as we work to see our communities flourish!

    Job Summary:

    The Director of Operations is a key administrative position of the leadership team of the organization responsible for the oversight of multiple practice sites and/or ancillary departments.  This position is responsible for the operating success of all assigned practices and/or ancillary departments.  The director collaborates with the physicians, staff, colleagues and Harbin leadership to assure the medical practices and/or ancillary departments operate in accordance with the Harbin Clinic’s Mission and Objectives.

    Leadership Responsibilities:
    1. Lead Execution of Operational strategy – Embrace, step up cultural transformation.  Be the bridge between Executive Leadership, department managers, staff, and physicians by:
      • Supporting and assisting in casting the clinic’s vision in order to align toward a common goal.
      • Supporting, communicating, and facilitating strategic initiatives (i.e. Lean, All IN culture, etc)
      • Seek knowledge of current healthcare changes in moving to “Value Based Care” and participate in discussion, development, and execution of changes.
        • Promote communication of knowledge to management and staff. 
        • Partner & collaborate with Patient Experience Coordinator.
      • Drive change and patient-centric concepts into practice operations and strategy by workflow development
      • Initiate and support collaboration between departments to breakdown silo thinking and operations.
      • Share expertise in the field most experienced in across departments.
    2. Provide leadership development for managers to empower accountability and ownership of all aspect of department operations including human resources and finance.
      • Set the direction for assigned managers to reach needed goals and align with organizational policy.
        • Goals may be set by senior management or at the director level in order to improve patient satisfaction, improve department efficiency, resolve physician concerns, or other areas key to organization and department success.  
      • Review department and organizational metrics with managers on an ongoing basis.  Proactively address any issues and concerns on a department level to improve scores.
        • Facilitate discussion around employee turnover and develop performance improvement plans with departments exceeding turn over metrics.
      • Understand financial reporting and provide over-sight and training of assigned departments to include review of monthly statements with managers to address financial concerns. Financial review should include positive or negative trending for both short and long term periods of time.
        • Assist department managers with capital projects and properly documenting the justification for these requests. 
        • Promoting managers to be good stewards of the resources within their departments by identifying opportunities to gain efficiencies and cascading Lean concepts throughout department operations.
    3. Be a role model for managers by exhibiting the behaviors that should be emulated by others.  These behaviors should include timeliness, a positive attitude, a willingness to help others, a courteous and professional demeanor in all situations, and accountability for yourself and your direct reports. Exhibit behaviors that assist in raising the professional bar and create opportunity for all clinic managers and staff.
      • Support the people who deliver care to patients (i.e. managers, staff and providers).  This support takes many forms, for example:
        • Providing clear communication including the “why” and connecting dots
        • Allowing others to have a voice and providing feedback and ideas
        • Promoting teamwork and improvement efforts
        • Recognize accomplishments with the organization, celebrate individuals and departments
        • Manage Up, challenge staff to operate at their full potential through professional growth opportunities
      • Own and lead projects/pilots that provide growth and learning opportunities, but that also have operational and/or financial results.
      • Find solutions and establish processes with manager while providing support, but without removing responsibility. Fairly evaluate assigned department managers using feedback from surveys, physician interactions, and staff interactions and input noted during department visits. 

    Administrative Responsibilities:

    1. Be the first line resource for Operations, Finance, IT, HR, and Compliance
    2. Hold managers accountable for revenue opportunity, overhead, as well as performance metrics
    3. Develop expertise around appropriate level of finance necessary for managing a small business
    4. Create and foster a culture that maximizes management talent and challenges performance to top of license and/or ability.  Have the right people at the right time and right place
    5. Be an active participant in the community and a liaison between the organization, the business community, and the health care community
    6. Develop relationships with hospital leadership in order to foster relationships that lead to growth and partnerships
    7. Work in conjunction with physician leadership to develop operational efficiency
    8. Keep Executive leadership apprised of the operational performance and issues

    NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.



    1. Bachelor’s Degree required.


    1. Minimum of four years of progressively responsible experience in a healthcare management setting required.
    2. Experience in a multi-practice medical group preferred.


    1. Proven ability to effectively work with others at all levels within and outside Harbin Clinic.
    2. Proven experience in project development and execution with a results oriented mindset.
    3. Committed and motivated.
    4. Exceptional organizational skills.
    5. Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions.
    6. Ability to prioritize and organize the workload of multiple employees.
    7. Must possess the ability to summarize financial and statistical information for review with Harbin Clinic staff.
    8. CPT and ICD knowledge preferred.
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