• Customer Service Manager

    Heritage First Bank
    Job Description
    Heritage First Bank is seeking a qualified candidate for a Customer Service Manager. 
    In this role you will:
    • Manage our stellar teller staff, including scheduling, coaching, counseling, training, and timecard approvals.
    • Have a strong knowledge of banking products and services to help assess and assist customers’ needs.
    • Be the first-point-of-contact to help quickly and effectively resolve and provide guidance to any customer concern that should arise.
    • Oversee the regular maintenance of the branch ATM and Vault.
    • Complete the branch’s monthly auditing processes as required.
    • Comply with bank policy and procedures as well as regulatory agencies.
    Ideal candidates will have:
    • A two-year degree in finance or business-related field.
    • High school diploma or equivalent.
    • Three plus years of experience in the banking industry.
    • One-year of minimum supervision experience.
    • Experience with federal and state bank regulations.
    • Strong interpersonal and communications skills, with a professional demeanor.
    • Analytical, problem-solving and decision-making abilities.
    • Attention to detail, for thoroughness and accuracy of work.
    • Intermediate computer skills, with knowledge of Windows-based programs.
    • Understanding and ability to make referrals for banking products and services.
    • Multi-lingual capabilities to include Spanish are a plus.
    All interested candidates must submit a resume to cmcfry@heritagefirstbank.
    Contact Information