“We’d like to welcome SYKES to Georgia,” said GDEcD Commissioner Chris Carr. “We are excited about their decision to locate in Rome where they will have access to a highly-skilled workforce to support their growing business. We look forward to working with our economic development partners in Rome to support the company as they establish a presence in Georgia.”
SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. They provide an array of sophisticated customer contact management solutions to Global 2000 companies around the world, primarily in the telecommunications, financial services, technology, healthcare and transportation and leisure industries.
“This is a great day for our community and we are truly fortunate to have a new business partner like SYKES join our community offering jobs in our economy’s critical industries,” said Jamie Doss, Mayor of the City of Rome. “Citizens of Rome who earn a new position at SYKES will have the opportunity to be trained in solving problems for customers of large, brand-named companies.”
Headquartered in Tampa, Florida, with more than 54,000 employees worldwide, including 7,500 at-home customer care professionals, SYKES specializes in flexible, high-quality outsourced customer support solutions with an emphasis on inbound customer calls and technical support. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging and chat. SYKES’ center in Rome will emphasize inbound customer care and technical support.
“The Greater Rome Chamber of Commerce has been working this project for a while to bring this respectable company to Rome and Floyd County,” said Larry Maxey, Chairman of the Floyd County Commission.
SYKES participates in and supports numerous community initiatives globally. From sponsoring local health programs and donating to local domestic violence awareness programs, to establishing an employee relief fund for their own employees recovering from catastrophic life events, SYKES understands the importance of supporting the issues and organizations that are important to the communities where their people work and live.
“It is especially rewarding when you are able to recruit a company with such a stellar reputation as SYKES,” said Curtis Gardner, Chair of the Board for the Chamber and owner of Sonny’s Real Pit BBQ. “As a small business owner, this announcement benefits us in providing not just more customers, but a big contribution to strengthening Rome’s economy.”
Jimmy Byars, the CEO/Broker of Hardy Realty & Development Company worked closely with the Chamber in recruiting SYKES to the community and brokered the deal. Sam Pruitt with Site Selection Group was the site selection consultant.
SYKES will host a job fair on Wednesday, August 17, from 9 am to 3 pm at the Forum Civic Center at 301 Tribune Street in Rome. Candidates are encouraged to apply online beforehand (sykes.com/rome) and then come down during the day of for on-the-spot interviews and offers to those who are most qualified.
Special thank you to the Georgia Department of Economic Development, Georgia Department of Community Affairs, Georgia Power Company, City of Rome, Floyd County, the Rome-Floyd County Development Authority, the Development Authority of Floyd County, and the Greater Rome Chamber of Commerce for their support.
About the Greater Rome Chamber of Commerce:
Established in 1910, the Greater Rome Chamber of Commerce works to promote prosperity and foster business opportunities in Rome and Floyd County, Georgia, for and through its membership. The Greater Rome Chamber of Commerce is the unified economic development marketing entity that works on behalf of the City of Rome, Floyd County Government, the Development Authority of Floyd County, and the Rome-Floyd County Development Authority. The Chamber is located at 1 Riverside Parkway in downtown Rome, Georgia.